Frequently Asked Questions

FAQs2021-02-19T12:25:45+10:00
Can I use TLA stands with a competitor’s product, and can I purchase TLA stands on their own?2021-03-12T15:54:47+10:00

No and No. The reason for this is simple. We do not want to send out a bunch of stands, created for items that are different weights and dimensions. This could cause a number of problems and would be unsafe and dishonest to our customers. We would rather say no at this stage than risk you, the customer, being disappointed.

Can I order a custom stand combination?2021-03-12T15:55:39+10:00

Yes! Let us know what sizes of lights you want and we will give you the options you have including the stand. This generally takes a few extra days than our normal shipping times, as we will build your order at that time. Contact us here for more information.

Can I order a stand for an existing TLA product?2021-03-12T15:56:22+10:00

Potentially yes! Although you will need to contact us first so that we can check your current products compatibility and send you a custom invoice based on this. We do not want to risk sending you a product that is not fit for purpose after all!

How Does NIR / Red Light Therapy Work?2020-10-08T08:12:21+10:00

Red and red/infrared LED lights use ranges of wavelengths that penetrate the outer layer of the skin, providing the cells with usable energy. This brings about various reactions in the cells which are believed to have benefits.

Can I Get Sunburnt From Red or NIR lights?2021-01-22T17:57:37+10:00

No, there is no UV in red or near infrared light. In fact, red light is thought to be quite beneficial in healing a sunburn.

What Is The Difference Between Red and Near Infrared Light?2021-02-02T11:11:05+10:00

Red light is visible to the eye. We use 660nm wavelength for all of our devices. It is a shorter wavelength, widely used in research and Pod settings. This wavelength is short which means it hits the surface of the skin and penetrates about 1-2mm below the skin’s surface. Meanwhile, Near InfraRed (NIR) light is nearly invisible to the naked eye, and it penetrates deeper below the skin surface, 2 to 3cm.

Why Do Some Lights Look Like They’re Not Working?2020-10-08T08:10:06+10:00

About half of the lights on all TLA devices deliver Near Infrared (NIR) light at 850nm. This light spectrum is invisible to the human eye, which is why you cannot actually see light coming from them. If you use only NIR, the device will appear to emit no light. If you use red, or both NIR and red light, then you will see bright red light coming from the panel.

Do I Have To Wear Eye Protection?2021-01-22T17:54:42+10:00

We provide light blocking goggles with most products and thus recommend you use light blocking goggles. Eye protection is not necessary, goggles just make the sessions comfortable for you. Red light has never been shown to be harmful to eyes however it is extremely bright.

Do TLA Devices Come With A Warranty?2020-10-08T06:56:11+10:00

Yes, we offer a 2-5 year warranty on most products! Check out our warranty information page here.

Do You Offer Discounts?2021-03-23T16:02:26+10:00

Yes, we now offer volume pricing, so if you order with a friend or 2-100+ panels, you will be eligible for tiered discounts.

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