Returns

Items needing to be returned to TLA must be posted back to our Gold Coast address. TLA will cover the return postage cost if there is a fault within the first 30 days of purchase.

Item Damaged on Arrival

In the unlikely event your item has been damaged in transit to you, we expect you will see clear signs. If your box looks damaged, please document the following before opening.
1. Take several clear photos of the postage label including the tracking number.
2. Take photos of any relevant damage to the outer packaging of your product.
3. Inspect your product for damage. If the box is damaged but the product is in perfect condition, the box has done its job.
4. If your product has clear signs of damage, DO NOT USE IT, contact us immediately via email.

Please be sure to include photos of the following:

  • Shipping label with the tracking number and all other details clearly visible
  • The outer packaging and any visible signs of damage
  • The visible signs of damage on your product
  • We ask that you lodge a report with the relevant postage company from your end after sending us all of the above photos and information.

5. If your product is not working but has no visible signs of damage, follow all steps above and contact us immediately within 24 hours of delivery.
*All items are life tested before they are sent and delivered using insured and tracked postage methods.

Returns after 30 days

Please note used items presenting issues after the first 30 days will need to be inspected before any postage or replacement costs are agreed upon.
Please follow these steps when attempting to return an item after 30 days from receipt.

  • Email us at [email protected] with details including
    a. Description of the issue or fault
    b. Photos of the issue or fault
  • Postage after 30 days is covered by the buyer unless otherwise agreed upon.
  • Original or similar safe packaging must be used. Further damage incurred during post is not the responsibility of TLA.
  • Please take photos of your item before and after packaging it for your records.

Please note we do not accept the return of used or damaged items simply for a change of mind.
Please feel free to call or email us to help confirm your selection before purchasing to avoid any disappointment after!

Physical Damage

Signs of physical damage, abuse, moisture, or excess soiling will impact your warranty. Physically damaged items are generally not considered to be under warranty.

Wearable Items

For hygiene reasons and the nature of our wearable, mask, pad, and mat devices, we are unable to accept the return of these items after 30 days until further notice.

We encourage you to read the care instructions and take extra precautions with the use and storage of these items.  Please contact us for further clarification if needed before using your items so that we can help you get the longest possible lifespan out of them.

*Please note that once an item has been posted, a 25% restocking fee will apply to all approved returns/refunds. Postage costs and return postage costs are non refundable.